ChaCha April 9, 2007Posted by sharynheili in Uncategorized.
the “people powered search” tool.
If you haven’t discovered ChaCha yet take a look. After performing a search, it offers you help searching with a live guide (search expert) who chats with you and offers suggestions for finding what you’re looking for.
Sound familiar? And the other cool thing about ChaCha is that you get to rate your search guide at the end. How many of us would want our customers/patrons to do that? And how many libraries are offering live chat help with questions/information seeking? How many libraries can compete with search tools like this on the Web? Are librarians “people powered search engines? Can we compete? How?
See ChaCha here.